Refund policy

Last Updated: July 1, 2026

Refund & Return Policy

Thank you for shopping with Trend Craze Ltd. We want you to be satisfied with your purchase. If you are not completely happy, we're here to help.

1. Returns

You may return most unused items within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with all original packaging, tags, and accessories.
Be accompanied by proof of purchase (such as your order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

2. Items That Cannot Be Returned

For hygiene, safety, or legal reasons, the following items cannot be returned unless they are faulty or damaged:

Personal care or hygiene products.
Earrings or pierced jewellery.
Gift cards.
Downloadable digital products.
Perishable goods.
Custom-made or personalised items.
Items marked as non-returnable at the time of purchase.

Your statutory rights are not affected.

3. Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs of the item and packaging.

If the item is confirmed to be faulty or incorrect, we will offer a replacement, repair, or full refund where appropriate.

4. How to Start a Return

To request a return, please contact us using the details below before sending your item back.

Email: trendcrazebd1@gmail.com

Telephone: 07985562684

Please include:

Your name.
Order number.
Reason for the return.

We will provide instructions for returning your order.

5. Return Shipping

If you change your mind about a purchase, you are responsible for the cost of returning the item unless otherwise required by law.

If the return is due to our error (such as receiving a faulty, damaged, or incorrect item), we will cover the reasonable return postage costs.

We recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost in transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Refunds are typically issued within 5–10 business days, although your bank or payment provider may take additional time to process the transaction.

Original delivery charges will only be refunded where required under applicable consumer law.

7. Exchanges

We only replace items if they are defective, damaged, or you received the wrong item.

If you require a different size or colour, please contact us to discuss the available options.

8. Order Cancellations

If your order has not yet been dispatched, you may request cancellation for a full refund.

If your order has already been shipped, you will need to follow the return process after receiving the item.

9. Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection laws.